Going Deskless: Moving from Fort Reference to Point-of-Need Service

Date(s) - 01/14/2020
12:00 pm - 1:30 pm




The movement away from service delivered behind a desk has been happening for some time in retail and other service-based institutions, and yet remains the main way libraries interact with their customers in person. In this participatory webinar, we will explore service trends, examine the messages — particularly the unintentional ones — we may be sending with our service desks, and answer some of the practical questions about how to provide service on the floor and at the point of need while also having our tools at hand and protecting patron privacy.

Biography ~ Stephanie Chase
Stephanie Chase is the Director of Libraries for the City of Hillsboro, Oregon.
With more than twenty years of experience in local and municipal government, serving communities ranging from the small and rural in New England, resort communities, and some of our largest urban centers on both the east and west coasts, Stephanie is an accomplished innovator and change leader, with significant experience leading organizational design and effectiveness and community engagement initiatives.

Prior to Hillsboro, Stephanie coordinated service strategies to libraries for BiblioCommons, was the Director of Library Programs and Services for The Seattle Public Library, a founding member and inaugural chair of national advocacy organization LibraryReads, and founded the Green Mountain (VT) Library Consortium, a statewide consortium serving 150 member libraries. In addition, Stephanie currently serves on the Public Library Association’ Board of Directors and the American Library Association’s governing Council.

Please Note: The recording will only be available to registered attendees.
Register here if you wish to participate in the live session or view the recording.
Priority seating will be given to TBLC Members.


This event is full.

Scroll to top